1. Home
  2. Privacy Policy
🔒Privacy PolicyLast updated: January 2026 | 🛡️ Your Data at Bengal BetsCompletely secure— Never sold to third parties | 🔐 256-Bit SSL EncryptionAlways Active | 💬 Have a Question?In the Help CenterContact Us | 🔒Privacy PolicyLast updated: January 2026 | 🛡️ Your Data at Bengal BetsCompletely secure— Never sold to third parties | 🔐 256-Bit SSL EncryptionAlways Active | 💬 Have a Question?In the Help CenterContact Us |
Data Protection

Bengal Bets Privacy Policy —
Your data, your control

Everything about how Bengal Bets collects, uses, and protects your personal data is explained right here — clearly and plainly. Nothing is hidden.

Last updated: January 2026

What's in this policy

What data is collected
Why and How Your Data Is Used
Sharing Data with Third Parties
Cookie & Tracking Policy
Data Protection Practices
Your Rights & Controls
256-bit SSL Encryption
Zero Data is never sold
Complete Member Controls
24/7 Security Monitoring

How we protect your data

The Six Core Pillars of Privacy Protection at Bengal Bets

Encrypted Transmission
Whenever you send information to Bengal Bets — whether logging in, making a deposit, or submitting personal details — everything is encrypted with 256-bit SSL. No one can intercept it in transit.
International Standards
Secure Server Storage
Your data is stored in secure data centers. All data — including KYC documents — is kept encrypted, meaning no one can access it directly.
Encrypted Storage
Never Sold to Third Parties
Bengal Bets never sells your personal information to advertisers or data brokers. This is a core principle of ours — not just words on a page.
Never Sold
Limited Access Policy
Even within Bengal Bets, only those who genuinely need access to specific data can view it. The support team cannot see your password or payment PIN.
Internal Security
Real-Time Monitoring
Automated monitoring runs around the clock to detect unusual login activity, suspicious transactions, or unauthorized access attempts.
24/7 Monitoring
Your Own Control
Viewing, correcting, or requesting the deletion of your personal data — it is all in your hands. Many of these actions can be done directly from your Account Settings.
Member Controls
Table of Contents

This Privacy Policy Bengal Bets (bengalbets.net) provides a detailed account of the information we collect when you use our platform. Protecting your personal data matters more to us than any business gain. By reading this document, you'll understand your rights and exactly what we can and cannot do with your information.

01

Introduction & Scope

This Privacy Policy applies to all users of the Bengal Bets website and mobile app. By accessing the site or creating an account, you are deemed to have accepted this policy.

Bengal Bets is an online gaming and Sports Betting platform operating for users in Bangladesh. In this document, "we" or "Bengal Bets" refers to the company that operates this website, and "you" refers to any member or visitor of the platform.

This policy has been written in Bengali so that every member can read and understand it with ease. If anything is unclear, In the Help Center Let us know — you'll get a straight answer.
02

What Data We Collect

Bengal Bets collects three types of data — what you provide directly, what is collected automatically while you use the service, and what is received from third parties.

Data Type Example When it is collected
Identity Information Name, date of birth, mobile number, NID number During Registration & KYC
Contact Information Mobile number, email address (optional) During registration
Financial Information BKash/Nagad number, deposit and withdrawal history During transactions
KYC Documents NID photo, selfie During verification
Usage Data Login timestamps, game history, betting records Platform Usage
Device Information IP address, browser, operating system When Visiting the Site
Cookie Information Session data, preferences & language settings While browsing
Passwords are never stored in plain text — only in hashed form. No Bengal Bets employee can ever access your password.
03

Why We Collect Your Data

Bengal Bets uses your data only for specific, defined purposes — never for anything unnecessary. Each purpose is clearly set out below:

  • Account Management: To create your account, verify logins, and deliver a personalised experience.
  • KYC & Age Verification: To enforce our 18+ policy and prevent fraudulent activity.
  • Transaction processing: To process deposits and withdrawals correctly and to maintain a full transaction history.
  • Customer Support: To provide the support team with relevant information needed to resolve your issue.
  • Security Monitoring: To detect and prevent account hacking, fraud, and money laundering.
  • Promotions & Offers: To send you relevant offers tailored to your preferences — only with your consent.
  • Platform Improvement: To analyze usage patterns and improve our services.
Bengal Bets uses your data solely for the purposes listed here. Selling it to advertisers or sharing it with other companies falls outside of that scope.
04

Sharing Data with Third Parties

Bengal Bets does not sell your data to third parties. However, to keep our services running, limited information is shared with specific third parties:

  • Payment Gateway: bKash, Nagad, Rocket — necessary information is shared to complete transactions. These providers operate under their own privacy policies.
  • Game Provider: For Live Casino and slots games, session data may be shared with third-party game providers — strictly for the purpose of running the games.
  • KYC Verification Services: Data may be shared with identity verification services for the purpose of KYC checks.
  • Legal obligation: Data may be disclosed in response to a court order or a lawful request from a law enforcement authority.
Your personal data is not shared with any third party beyond the cases listed above. Data is never shared for advertising purposes.
05

Cookies & Tracking

Bengal Bets uses cookies on its website. Cookies are small text files stored in your browser that help the site function properly.

We use three types of cookies:

  • Essential Cookies: Login sessions, language preferences, and security tokens — the site cannot function properly without these. They cannot be disabled.
  • Functional Cookies: To remember your preferences — such as the last game you played or your favorite sports. Can be turned off.
  • Analytics Cookies: To understand which pages get the most traffic and where issues arise. Analytics data is anonymous and can be turned off.

Cookies can be disabled or deleted through your browser settings. However, disabling essential cookies may affect login and other core functionality.

06

How Long We Retain Your Data

Bengal Bets does not retain your data longer than necessary. Below are the retention periods for different types of information:

  • Account Information: For as long as your account remains active, and up to 5 years after closure (for legal compliance).
  • Transaction records: 7 years — for financial auditing and dispute resolution.
  • KYC Documents: Up to 5 years after account closure — as required by regulatory authorities.
  • Communication records: 2 years — support chat and email.
  • Cookies & session data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.

Once the above retention periods expire, data is securely deleted or anonymized.

07

Security Measures

Bengal Bets uses industry-leading practices to protect your data — not just one layer of security, but multiple:

  • 256-bit SSL/TLS Encryption: All communication between the server and your browser is encrypted.
  • Database Encryption: All sensitive data stored (NID, payment details) is kept in encrypted form.
  • Firewall & DDoS protection: Servers are protected against external attacks.
  • Access Control: Staff only have access to the data necessary for their specific role.
  • Regular Security Audits: Third-party experts conduct regular system audits.
  • Incident response plan: A response plan is in place to act swiftly in the event of a data breach and to notify affected members promptly.
You also play a role in keeping your data safe — use a strong password and enable 2FA. This makes your account significantly more secure.
08

Your Rights

As a Bengal Bets member, you have full control over your own data. You may exercise the following rights at any time:

  • Right to Access: If you'd like to know what data we hold on you, submit a request — we'll respond within 30 days.
  • Right to Rectification: If any of your information is incorrect, you can update it — either through Account Settings or by contacting Support.
  • Right to deletion: After closing your account, you may request deletion of your data beyond what we are legally required to retain.
  • Right to restrict processing: You can object to the use of your data for specific purposes.
  • Right to Opt Out of Marketing: You can opt out of promotional messages at any time.

To exercise any of these rights In the Help Center Write to us. We typically respond within 30 days.

09

Child Protection

Bengal Bets strictly enforces an 18+ policy. Services are not provided to anyone under the age of 18, and we do not knowingly collect personal data from minors.

If any underage individuals are registered as members, parents and guardians are urged to take immediate action. In the Help Center Contact us — your account and data will be deleted.
10

Policy Updates

Bengal Bets may update this Privacy Policy from time to time as needed. If significant changes are made, you will be notified via a platform notification or mobile message.

Any updated policy takes effect from the date it is published. The date of the latest update is always shown on this page.

We notify members before any significant changes — because we believe the rules should not change without your knowledge and consent.

Your Data Rights

Six rights you can exercise at any time as a Bengal Bets member

Right to Access Your Data
You have the right to know what data we hold about you. Upon request, full details will be provided within 30 days.
Right to Rectification
You have the right to correct any inaccurate or outdated information. In most cases, this can be done directly from your account settings.
Right to Deletion
After account closure, you may request that your data be deleted beyond what we are legally required to retain.
Right to Restrict Processing
You have the right to object to the use of your data for specific purposes and to request that processing be restricted.
Right to Opt Out of Marketing
You can opt out of promotional messages at any time via settings — doing so will not affect any other services.
Right to Data Portability
You have the right to receive a copy of the data we hold about you in a standard format. Simply request it through Support.

Bengal Bets' Position on Privacy

Concerns about online data security are growing — and understandably so. Reports of data breaches surface somewhere every day. That's why Bengal Bets— The question members most often ask before opening an account is: "Is my data safe?" Here you'll find an honest answer.

The truth is, creating an account on any online platform requires sharing some personal information — and Bengal Bets is no different. Registration requires a mobile number, and withdrawals require NID verification. Without this information, it simply is not possible to provide a safe and reliable service. The real question is: what do we do with that data? Bengal Bets' answer is straightforward — it is used only for the specific purpose it was collected for, and nothing else.

Many people feel uneasy about KYC at first — it's natural to hesitate before uploading a national ID. But Bengal Bets requires KYC primarily to protect its members. It prevents anyone from opening a fake account in your name, keeps minors off the platform, and stops bad actors from exploiting it for money laundering. KYC documents are only accessible to authorized personnel within our security team — and every instance of access is logged.

A lot of members have questions about payment information. Bengal Bets never requests or stores your full bKash or Nagad PIN or password. When making a deposit, you pay directly through bKash or Nagad using your own credentials — your PIN is never visible to Bengal Bets at any point. For withdrawals, all we need is your mobile number. This arrangement is entirely intentional.

A word on cookies — because there are a lot of misconceptions around them. Cookies on Bengal Bets are not there to track you; they exist to keep the platform running smoothly. For example, when you log in, a session cookie is created — without it, you would have to log in again on every page. Analytics cookies help us identify which pages have issues or which features are going unused, so we can improve the site. This data is fully anonymous and is not linked to any individual.

What is Bengal Bets' responsibility in the event of a data breach? Should a data breach occur — despite our best efforts to prevent one — all affected members will be notified as quickly as possible. It is our policy to be fully transparent: we will communicate exactly what happened, whose data was affected, and what steps are being taken. Concealing information is not something Bengal Bets does.

Members often ask — "What happens to my data if I close my account?" The answer: transaction records must be retained for a number of years for legal reasons, but other data is deleted after a specified period. Even after your account is closed, your data will not be used for advertising or any other commercial purpose.

One final word — a privacy policy is more than a legal formality. For Bengal Bets, it is a commitment. The trust of people in Bangladesh is our most valuable asset, and we work every day to honour it. If you have any questions or concerns about data security, please contact us directly — In the Help Center Let us know.

How We Use Your Data — What We Do and Don't Do

✓ What We Do

Use in Account Management
Login, KYC verification, transaction processing & customer support.
Security Monitoring
To identify suspicious transactions and prevent fraud and money laundering.
Improving Our Services
To analyze anonymous usage statistics and improve the platform.
Sending Relevant Offers
Only with your permission — and you can withdraw it at any time.

✗ What we don't do

Sold to third parties
Your data is never sold to advertisers, data brokers, or any third-party companies.
Unnecessary Data Collection
We only collect what is necessary — you will never be asked for information beyond what the service requires.
Knowledge of password or PIN
No staff member can view your password or mobile banking PIN.
Unauthorized Use
Your data is never used beyond the purposes stated in this policy.

Frequently Asked Questions

The most common questions members ask about privacy and account security

Bengal Bets offers three main customer support channels — all available in Bengali. First, Live Chat: click the chat button at the bottom right of the website or app to get started instantly. It's the fastest option — on average, a Bengali-speaking agent responds within three minutes. Second, Email: write to support@bengalbets.net and you'll typically receive a reply within 2–4 hours. Email works best for complex issues or when you need to send documents. Third, Help Center The page provides answers to common questions and step-by-step troubleshooting guides — accessible 24/7. Support is available seven days a week, around the clock. It does not shut down during Eid or other holidays, though response times may be slightly longer during peak periods. For data or privacy-related matters, email is recommended — it creates a written record and is reviewed directly by the privacy team.

Yes, keeping 2FA (Two-Factor Authentication) enabled is strongly recommended — especially if your account holds a balance. Even if someone gets hold of your password, they still can't log in without the OTP. Enabling 2FA on Bengal Bets is straightforward — log in to your account and go to the Settings or Profile section. Under "Security," you'll find the "Two-Factor Authentication" option. Once enabled, an OTP will be sent to your registered mobile number each time you log in (or only when logging in from a new device, depending on your preference). Login cannot be completed without that OTP. Withdrawals also require a separate OTP verification, which is turned on by default. If you run into any issues enabling 2FA, In the Help Center Let us know — our live chat team will walk you through the steps.

Safe & Trusted

Play at Bengal Bets — your data stays safe and secure

You've read our Privacy Policy — now join with confidence. Sign up for free and claim a 100% Welcome Bonus on your first deposit.

Register Log In

⚠️ For individuals aged 18 and above only. Responsible Gaming Learn more.

বাংলা